How UK M&A has been impacted throughout lockdown
Our CEO, Paul Herman, recently contributed the below article to Startups Magazine on the impact of lockdown on UK M&A:
The impact of the global pandemic on UK M&A has been somewhat mixed. Following an extremely volatile period last year, which saw many businesses struggle to navigate the new norm and many others successfully ride out the storm, we have seen a strong rebound so far in 2021. Key factors at play, which have contributed to this bounce back include the vaccine rollout, the Spring Budget (which saw many businesses race to complete deals before potential changes to capital gains tax), and the easing of restrictions.
While deal volumes in Q1 2021 rose to levels higher than that of before the lockdown, the main impact on M&A throughout the period of the pandemic has been on deal structures and the M&A process itself. Below are some of the main areas we have seen affected by this, and some key takeaways.
Risk of the unknown
There is increased risk in carrying out M&A during any period of uncertainty as one cannot know what is around the corner. From buyers potentially overpaying for a tarnished target, to deals being conducted in a virtual environment where it can be harder to establish if there is a good cultural fit, the current climate has brought about a new and very different landscape for M&A. Accordingly, creative deal structures are becoming more and more common to allocate risk and mitigate any potential downside.
Deal structures
Considering the above, we are finding more than ever that buyers are less willing to pay for assets entirely upfront. Rather, the inclusion of some sort of deferred consideration or earn-out structure is very much becoming the norm. This approach is far more prudent as it de-risks the buyer, providing flexibility to see how the target’s performance fares following COVID i.e., whether its performance returns to pre-pandemic levels or is sustained either above or below that.
Business valuations
Valuing a business during a period of such volatility is extremely difficult for buyers as the historic performance of a business is no longer a reliable measure of its future performance. In assessing what a fair valuation should be for a target, buyers need to determine the true underlying performance of the business in question. Where a target’s business has been adversely affected by COVID, it begs the question as to whether it can return to its pre-pandemic levels of performance. Equally, where a target’s business has been positively affected by COVID, one must ask how sustainable this ‘COVID boost’ really is.
Areas of focus in due diligence
Buyers engaged in M&A during this period will pay more attention to not only the impact the pandemic has had on the target (financially and operationally), but also the steps the target has taken to respond to avoid disruption. The latter will help buyers establish how well equipped the target is to handle a similar situation in the future, or more relevantly, further waves and lockdowns as we navigate ourselves out of it. Hence, it is important for sellers to ensure they are prepared for rigorous questioning from buyers on this front. Evidently, the most prepared one is, the more attractive their business will look.
Although aspects of UK M&A have undoubtedly been affected over lockdown, deal appetite remains strong. With a profusion of dry powder amongst the private equity community, and strategics having realigned their strategy, it is expected there will be plenty more activity in the months to come. If you are therefore looking to sell your business, it is an apt time – just ensure you are adequately prepared, for the process may be different.
Get in touch with us today to ensure you are ready for a sale process via this link or email us at info@blueboxveloicty.com
Click here to download a step-by-step guide to selling a business.
How to Prepare for a Fund Raising Exercise
If you are looking to embark on a fund raising exercise (and have never formally raised investment before), you will need to go through a number of key preparatory steps to ensure you give yourself the best chance for success. Below, we’ve provided a list of what these are and what they involve.
1. Ensure you have a clear and credible growth plan with a use of funds
Having a detailed growth plan is an absolute must when when embarking on a fund raising exercise. Underpinning almost everything (the story in your pitch deck AND the types of investors you speak to), it needs to be clear, concise, and credible.
Clearly, there is a high degree of subjectivity involved (especially for earlier stage businesses with limited track record), and it is fair to say that no set of forecasts are ever ‘right’. However, a well-articulated set of assumptions with sufficient detail and thought behind them will carry a lot of weight when investors are determining the how backable you and your business are.
2. Prepare an investment memorandum (pitch deck)
When embarking on a fund raising exercise, the importance of ensuring your business is marketed correctly cannot be understated. Investors will want (and expect) to see a presentation that sets out the key information they need to determine if the opportunity in question is relevant and of interest. Key topics that should be covered include the business model, market positioning, competitive landscape / points of differentiation, the team, financial projections, and use of funds. An investment memorandum is often described as a “CV to get an interview” as it is designed to whet the appetite of investors such that they wish to explore the opportunity further in more detail.
3. Decide what type of investor is appropriate and identify the ‘right’ investors to approach
Before you “go to market”, you first need to identify which investors you are going to speak to! This will depend on stage your business is at, the funding requirements of the exercise, and your objectives too. Determining the ‘right’ list is probably the most important part of a fund raising exercise as there’s no point pulling together a business plan and presentation if you have no one to show it to!
Criteria you’ll want to evaluate when pulling together your list include: (1) industry preference, (2) investment stage, (3) investment quantum, (4) geographic preference, and (5) competitive portfolio companies (often investors won’t want to invest into something they already have exposure to). Once you are happy your list of investors is relevant for your business, you’ll then need to identify the right targets to speak to.
4. Get yourself due diligence ready
There is no escaping due diligence in any process as investors will want to verify the information they have been provided with before parting way with their capital. Many deals fall over at this juncture due to issues that could have been prevented with enough prior preparation.
5. Prepare yourself mentally
Raising investment is no mean feat, and the process from start to finish can be a bit of a rollercoaster. Running a process, while running your business, requires a lot of energy and can sometimes feel like a full-time job, especially when timelines are elongated. With this in mind, make sure you have considered the time and resource requirements, so you are fully ready for what lies ahead.
If you are thinking about embarking on a fund raising exercise and would like assistance to make the process as smooth as possible, get in touch with us today via this link or email us at info@blueboxvelocity.com
Meet the Team: Richard Morkel, Investor Relations & Channel Executive
Meet the Team: Richard Morkel, Investor Relations & Channel Executive
This month we interview our Investor Relations & Channel Executive, Richard Morkel. We sat down with Richard to get to know him a bit better, why he chose his role at Velocity and a bit about what he enjoys doing outside of work.
- What was your background prior to joining Bluebox Velocity as the Investor Relations & Channel Executive?
I have worked in many roles within Sport, more recently in the travel industry, where I was lucky enough to visit some wonderful locations and venues. From the Benfica Academy in Lisbon to the Kensington Oval in sunny Barbados. It was in sport that I had the opportunity to work closely with some amazing people, build some great relationships with them and ultimately, I was able to help them create some fantastic memories and experiences along the way.
- What were your motivations behind choosing your role as Investor Relations & Channel Executive at Bluebox Velocity?
Getting the chance to work with some great people, be it clients or within the company itself. We come across a wide range of brilliant businesses, ideas and highly innovative individuals. In my previous role, I built up some memorable tours but also understood the costing aspect behind them, which helps make everything tick. Understanding the numbers really helps to determine value! And this is no different to finance.
- What is your biggest achievement to date – personal and/or professional?
Playing in the U20 Junior World Rugby Trophy for my country, Zimbabwe, in Salt Lake City, USA, back in 2012. We took on Japan, Georgia, Canada & Russia – which was tough, but not as tough as the journey to get there…
- What is the best advice you have ever received?
“Whether you think you can, or you can’t, you’re right”
- What is your ideal way to spend a Saturday?
You’ll find me watching Liverpool, the Cricket, or some rugby at home before trying to make a paella - and on the odd occasion, I’ll be at a certain pub in Earlsfield with my mates.
- What do you find most exciting about working for Bluebox Velocity?
It is in the name Velocity really - things move very quickly here!
- If you were given £50,000 to start your own business, what business would you start?
My own sports management agency.
Rapid fire:
- If an actor were to play you in a movie, who would you want it to be? Leonardo Di Caprio – and this is NOT because I think I am in anyway as good looking as he is, but because he has my Zimbabwean accent nailed in the film Blood Diamond… sort of…
- If you could have one superpower, what would it be? – Teleporting… Too much time has been spent on a South Western Railway train
- Summer or Winter? Summer
- Favourite sport? Football edges out Cricket, just
- Any hidden talents? I like to think I can do just about any accent
Is sustainability key to exit?
This month we celebrate ‘Plastic Free’ July and it serves to remind us about one of the key themes that we were all discussing back in 2019. Apart from being important in its own right, a sustainability strategy is something that almost all third parties will look into before investing in a business or buying one.
Having (and being able to measure against) a sustainability strategy is important for all businesses and of course for the environment. They come in many different forms, but being able to articulate your strategy is critical because it is not something that one can typically rustle up overnight. A sustainability strategy may not have a meaningful impact on your valuation, but it may well have a truly meaningful impact on your ability to raise funds or sell.
Given it is Plastic Free July, with summer holidays potentially looming where one may have some time in a deck chair for reflection, it represents a perfect time for us to remind the broader community that the environment is so very important to us all and the future generations.
The M&A ecosystem is as busy as it has ever been and the weight of money from both financial and strategic investors is there for all to see in market statistics. With this in mind, it would be heart breaking to go the long yards on a transaction only to find that a blind spot on the environment proves to be your Achilles heel.
Get in touch with us today to make sure you have all the necessary measures in place to ensure a successful raise or sale of your business.
Entrepreneur Interview - Lisa Robinson, Founder of companiions
This month we had the pleasure of getting to know Lisa Robinson, Founder of companiions, a befriending network that brings together people who need a little help or companionship. We met Lisa during her efforts to raise money for the business and took an interest as people of all ages are struggling with loneliness and the COVID pandemic has only increased the need for companionship. Lisa sheds some light on how companiions came about, how it is evolving, as well as shares her hopes for the future of the business.
- What is your background prior to setting up companiions?
I spent the last 20 years working in advertising and media. My last role was Head of Advertising for Amazon UK.
- How did the idea of companiions come about?
Following a skiing accident in 2016 I was unable to walk for a few months. I needed somebody to help me make lunch and help with chores and other bits around the house. I found that the only options were babysitters or carers for the elderly. These options are also super expensive and inconvenient to organise with lots of unnecessary paperwork and no easy way to source and pay people. Fast forward to 2019, a friend was trying to organise care for her father and I saw the struggle she went through to find affordable, convenient and easy to arrange companionship. I started to do some research and identified an unmet market of people who need help or companionship and people who want to help and get paid. This sparked the idea of companiions, and so I decided to use my marketing and tech background to help solve the problem.
- What was most challenging about starting your own business?
Finding funding in COVID times has been tough as it has prevented us from delivering revenue versus our KPI’s as we weren’t advising companions to accept visits for the past 6 months in order to avoid worst case scenarios. Luckily, we had good investors who have supported us and we are already seeing visits booked and revenue streaming in now that we are coming out of lockdown.
- What is unique about your business in the market?
There are currently no competitors in this space. There are loads of care agencies and charities which help elderly people but there is no business using technology to make finding companionship, whether for yourself or a loved one, a seamless experience. companiions enables organisers to register, build their profile and book a companion. They use companiions to make good decisions on behalf of their loved ones by using tools like video calling, ratings, reviews and key requirements to find the right person for their loved one and then pay seamlessly through the app.
- Where do you see the business going in the future?
companiions is trademarked in five countries in line with our mission of bringing companionship to every community. We will scale in the UK, driving revenue from our five business streams; the B2C app, employment benefit scheme partners, advertising and data, white label solution and international expansion to drive our mission.
- What 2 personality traits do you believe make a good business owner and leader?
Confidence and Resilience
- If you had the chance to start your career over again, would you do anything differently?
I’ve loved every role I’ve ever had, especially my Amazon role where I learnt so much. I feel I’ve been pretty lucky to have worked and learnt from such incredible leaders. There is lots more I would like to do but so far I feel pretty fortunate.
- What advice would you give to a young entrepreneur starting up their own business?
Find your WHY and WHAT because when the going gets tough you’ll need to remind yourself of why you started and what your goals are and in what time frame to stay on track.
Rapid Fire:
- If you could have one super power, what would it be? To be able to fly, very quickly
- If you could go anywhere in the world right now, where would you go? Mexico
- Favourite food? Sushi
- What’s on the top of your bucket list? Learning to kite surf
Why the Technology sector is so appealing to investors
A recent poll by Bluebox Corporate Finance, asked “if you were given £500k to invest in a company, what sector would it be in?”. The outcome, by an overwhelming majority, was the Technology sector. You might not be surprised to hear that many market commentators would be inclined to agree…
Despite the adverse impact the global pandemic has had on countless sectors, the Technology sector has been one that has been adversely affected (generally speaking) to a lesser degree. With many businesses adjusting their operating models to become more flexible, SaaS-based offerings like Zoom and ‘the cloud’ have become engrained into everyday life – even if “you’re on mute” is still frequently said! Consequently, there has been a significant increase in demand from both businesses and consumers for these types of solutions.
Whilst we now appear to be slowly returning to ‘normality’, it is expected that a lot of these new ways of working and living are here to stay. If anything, it is said that the global pandemic spurred on technological advancements that would have occurred at some point in the future any way.
What this means is that there is a requirement for many businesses across a variety of sectors to pivot, so not to be left behind the pack. While they may be able to do this organically, we are seeing more and more turn to M&A as a means of bolting on new capabilities. In addition, there are inevitably many technology businesses that have been unable to withstand the trials and tribulations of the last fourteen months or so, providing others with opportunistic deals.
With the shifts we have seen in both business and consumer behaviours, it is not surprising that the technology sector has been such an attractive sector for deal makers, which is evidenced by the valuations some of these businesses are trading at. Whether these valuations are true or inflated remains yet to be seen, however, it can be said that 2021 certainly looks like it will be another bumper year for M&A in Technology.
As the Technology sector sees no signs of slowing down, now is as good a time as any to explore the market. If you are thinking about either fundraising or selling your business, we would be delighted to arrange an informal meeting (over Zoom or Teams) to discuss your options in more detail. If you would like a call to discuss how Velocity can help, please call us on 0203 924 5150, or email Lauren (lauren.smithie@blueboxcfg.com) who would be more than happy to arrange a call for you.
A Message from our CEO: Will the business world be different?
Most of us have enjoyed glorious weather over the past few days, and the UK's accelerating vaccine programme provides reason for cautious optimism. It feels like normality is re-appearing, slowly, as people take small steps into a changed environment. But what does this mean for the business world?
Whilst we are approaching what we all hope will be a 'proper summer' with an increased sense of optimism, it is worth sitting back and reflecting from 30,000 feet, exactly what has happened over the last 12 months.
Trump. Brexit. Covid. Furlough. Vaccine.
It is fair to say, that over the past two centuries, a more tumultuous 18 month period for business has not been seen. Depressing for some, but exciting for others. Because, in spite of all these monumental challenges, we are starting to see innovation, energy, cultural change and increased youth engagement across the business world that is a force for good whichever way you look at it. I sincerely believe that these challenges - and our amazing response as a business community - is a 'once in a lifetime' phenomenon.
And, however bad the period has been for some - and will sadly continue to be - the changes that have appeared in all of our 'business worlds', will be seismic. The world will be different.
Forget working in city centre offices for 5 days out of 5. Working 'in' the office has changed for good and many will be celebrating that. Instead of a 5-day week we are now talking in terms of a '4+1' week (working 4 days at the office and one at home), 3+2 week or even a 1+4 week. Home environments will be used at least a 'little' more by most. Garden working. Flexi-time. Non-urban office environments.
Overseas business travel is set to decline rapidly as a result of the acceptance of platforms such as Teams or Zoom for communication, negotiation and transacting both internally and externally. The money impact won't be ignored by shareholders eitherm, although building culture will inevitably require some 'face to face'.
Long-term office leasing will become a feature of the past for many. Flexible, rural, non-conventional working hubs may be a thing of the future. Serviced offices will be needed, but capacity will be constrained and the 'offerings' will be key. New solutions are being found in a range of industries which challenge the status quo. Solutions that will make, I am sure, for better service levels, better business health and better engagement with staff moving forward.
All businesses are adapting and COVID-19 has been the catalyst to do just that. I suspect it has catapulted us at least 10 years into the future. Thinking freely with no 'norms' to conform to and a different set of opportunities ahead of us is exciting.
Even Bluebox, our full service corporate finance business which has enjoyed a record breaking 2020, has looked to develop new offerings that are relevant to a discerning, yet evolving client base. Thus, Bluebox Velocity, was created to deal with smaller sales and fund raising with a fixed-price, non-exclusive, zero retainer offer. Change is great for business and we need to embrace the challenges that COVID and Brexit have heaped on us in a truly positive way.
Wishing all of you an enjoyable June in the run up to a 'possible summer' and here's hoping that when we reach out in July, the news on the virus front will be increasingly positive.
- Paul, Group CEO
The Email Versus Phone Call Debate
Below is a blog contribution from our sister company, Bluebox Corporate Finance. The below was written back in 2016 by James Caan who was once a part of the Bluebox Team. The blog dives into the still ever-present debate of email versus phone call.
How many people reading this would prefer to send an email than pick up a phone and have an actual conversation? My guess is over half of you.
Tech advances in contemporary culture have enabled some of the most incredible discoveries. We’ve made our businesses more productive, we’ve upskilled our workers and we’ve given ourselves more autonomy and motivation to believe in ourselves.
Yes, tech and innovation has changed the way we live, for the better. However, like most things – it has its downfalls. When I started my first job, and when I started my first business, all I had was a telephone and a copy of the yellow pages. We didn’t have access to email or instant messaging then, so in order to be successful you had to be confident enough to engage in real conversation.
The rise of email culture means that today, millennials are more comfortable communicating electronically. Email is so quick and efficient, that there’s no need to pick up the phone, right?
Whilst this may be true in some cases, I do believe email culture has stagnated the development of communications skills for our young people. I understand that picking up the phone can be nerve racking, and email is much easier but believe me when I say it can make a HUGE difference.
Here’s why:
A real conversation humanises you, and makes you more trustworthy
A real conversation allows you to gauge opinions and understand your objectives without cutting corners
A real conversation builds rapport, and people prefer working with people they like!
A real conversation means you can explain complex ideas far easier and more efficiently
A real conversation means you can illustrate your passion and excitement – something that’s difficult to portray via email
A real conversation demonstrates urgency, and means you’re more likely to get a final decision, far quicker
So next time you’re about to contact a potential employer, you’re closing a deal, speaking to a new a candidate or potential client, or looking to connect with someone… pick up the phone. Try it, and let us know how it goes.
Taking the above into consideration, we would love to have a chat with you to understand your business needs better. Call us on 0203 924 5150 and we would be more than happy to discuss how Velocity can help your business. And for those that still believe email is best, email us at info@blueboxvelocity.com.
The UK’s New National Security Screening Regime and Its Impact on M&A
Nina Searle, Corporate Partner at TLT LLP, talks about the UK’s new national security screening regime and its impact on M&A … which is much greater than you might expect.
The UK’s National Security and Investment Act 2021 (Act) was passed into law on 29 April and creates a new screening regime for transactions which might raise national security concerns in the UK.
Its intended purpose is to protect the UK’s national security from hostile foreign parties using ownership of, or influence over, UK businesses and assets. However, it goes far beyond this and impacts domestic transactions.
The following sets out the current state of play but things may change as the regime is not expected to come into force until Autumn 2021 (although note the UK Government’s “look back” powers outlined below).
Why is the Act causing so much interest?
- It goes much further than its stated intention and catches domestic (i.e. UK only) transactions;
- It doesn’t define “national security” – but lists 17 “sensitive” sectors considered strategic enough to require a mandatory notification to the UK Government when a trigger event (see below) is proposed;
- Trigger events go far beyond a simple change of control (≥50%) of a relevant business or company; and
- It has retrospective effect so that transactions after 11 November 2020 can be called in for review.
What are the “sensitive” sectors?
The 17 sensitive sectors (as they currently stand) are set out here and capture:
- Advanced Materials
- Advanced Robotics
- Artificial Intelligence
- Civil Nuclear
- Communications
- Computing Hardware
- Critical Suppliers to Government
- Critical Suppliers to the Emergency Services
- Cryptographic Authentication
- Data Infrastructure
- Defence
- Energy
- Military and Dual-Use
- Quantum Technologies
- Satellite and Space Technologies
- Synthetic Biology
- Transport
These continue to be the subject of interrogation because of their breadth.
If the target business or assets fall within a “sensitive” sector, what do you need to do?
- You need to see if the proposed transaction constitutes a “trigger event”.
The wide scope of the proposed regime has generated much interest because we are not just talking about a change of control (≥50%) of the relevant business or assets. It also captures:
- minority investments;
- follow on investments;
- intragroup transactions; and
- acquisitions of an interest in land, tangible moveable property (such as physical designs and models, technical office equipment, and machinery) and “ideas, information or techniques” (such as intellectual property), and
Note too that it largely does not distinguish between solvent and insolvent transactions.
Additionally, it may extend to transactions which on the face of it involve only foreign parties/assets, where the target carries on activities or supplies goods/services to persons in the UK.
- Establish whether the transaction is one giving rise to a mandatory notification obligation or if a voluntary notification is advised. This will depend on the nature of the trigger event.
If the target business/assets fall outside the “sensitive” sectors”, can you progress as normal?
With care - although the transaction may not trigger mandatory notification, a buyer is still encouraged to make a voluntary notification if they think it might otherwise be of interest from a national security perspective.
Additionally, The UK Government can “call in” transactions that were not notified but which raise national security concerns for up to five years after the transaction happened.
What if we need to make a notification, or voluntarily choose to do so?
The proposed buyer/investor, will need to contact the Investment Security Unit (ISU), a newly created division set up by the UK Government. The ISU has 30 workings days to decide whether to clear the transaction or undertake an in-depth review, in which case they then have a further 45 working days to assess the transaction.
For more detail on this, please look at our published guidance here.
What happens if you go ahead without ISU approval?
If your transaction requires mandatory notification and you go ahead without ISU approval, then:
- the transaction will be legally void;
- a fine of up to 5% of worldwide turnover or £10 million (whichever is greater) can be imposed on the acquirer; and
- imprisonment of up to five years for the acquirer (or their officers, if the breach happened with their consent, connivance or neglect).
If your transaction triggers only a voluntary notification obligation, the sanctions do not apply but the ISU can “call-in” your transaction subsequently for review. If the ISU does this and decides that a national security risk has arisen, it can impose necessary and proportionate remedies.
Next steps
There are still several moving parts to the new regime. It is important to have it in mind for current transactions but also any which have taken place since 11 November 2020.
Do have a look at our Frequently Asked Questions for a more in-depth discussion of the regime. We have already made submissions to the ISU and would be happy to discuss our experience.
2021: Is Now a Good Time to Sell Your Business?
Following a few years of Brexit-related uncertainty, 2020 was expected to be a bumper year for M&A. The impact of COVID-19, however, sadly disrupted this, with the market effectively coming to a standstill at the peak of the lockdown restrictions.
With a rush at the start of the year to get deals done in anticipation of potential changes to capital gains tax and a significant amount of cash available amongst both trade and financial buyers, and lenders, the UK M&A market has rebounded from the slowdown in deal activity. Furthermore, although the risk of changes to capital gains tax has since disappeared (…for now), what the future looks like remains ambiguous, prompting many business owners to contemplate an exit.
Here at Bluebox Velocity, we recently conducted a poll asking business owners if they thought it was a good time to sell in the current climate. The results were split equally between “it’s a perfect time” and “we’d hold off for now”. Whilst we have certainly seen an increase in appetite amongst buyers since the summer months of 2020, the ‘right’ answer depends on the respective business in question; ultimately, what more can be achieved in the next few years to add ‘capital value’, compared to today?
There are also other factors to consider, three of which are listed below.
Business performance
If you are thinking about embarking on a sale exercise, it is almost inevitable any buyer will want to understand the underlying strength of the business before, during, and after, COVID-19. Each business will have its own story to tell and how this is positioned will be critical to the exercise e.g., If the business benefitted during the period of COVID-19, how sustainable is this moving forward? On the other hand, if the business in question suffered during COVID-19, how will it recover and how long is it expected to take?
Clearly, businesses that have been resilient throughout COVID-19 will command a premium on the market, however, being able to credibly demonstrate how the business will perform in the future will be of fundamental importance.
Exit roadmap
Two of the biggest changes we have seen in the M&A market are that deals are taking longer, and many buyers are placing more emphasis on consideration contingent on future performance (i.e., post-COVID). For any business owner, it will therefore be important to consider your own objectives, specifically, when you are looking to conclude a deal, and how willing you are to ‘roll the dice’ on upcoming trading.
Preparation
Against the existing backdrop of economic uncertainty, embarking on a sale exercise adequately prepared will give you the best chance of succeeding. In any process (COVID-aside), maintaining momentum is critical as you never want to give the other side an opportunity to second guess themselves. With that in mind, and so much else going on in the world, getting your affairs in order will help to ensure the process runs as smoothly as possible while giving off a sense of professionalism about your business.
While the UK M&A market may have evolved because of what has taken place over the last year, investors and acquirers have not disappeared, and now is as good a time as any to explore the market. Consequently, if you are thinking about either fundraising or selling your business and would like a call to discuss how Velocity can help, please call us on 0203 924 5150, or email us at info@blueboxvelocity.com.